Article ID: 000028269 Content Type: Troubleshooting Last Reviewed: 11/07/2022

Unable to Boot Up My System Because Intel® Solid State Drive (Intel® SSD) is Crashing

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Summary

Recommended troubleshooting actions to check and recover the Intel® SSD back to its normal state

Description
  • System freezes and drive appears and disappears randomly, either from BIOS or from the operating system (OS).
  • Issue with Intel M.2 SSD installed in an Intel NUC as a boot drive with Windows* OS installed. After using the system for several months, the system won't boot into the OS and just shows black screen.
  • System restarts while booting to Windows, creating a booting loop.
Resolution

When the system shows symptoms such as SSD intermittently detected, unable to boot, screen is blank, or there are messages like Boot device not found, there is likely a hardware issue with the SSD. However, the following actions can also be tried to fix the system and recover the SSD back to its normal state.

Consider these possible actions:

If the issue persists, contact Intel Customer Support.

Related Products

This article applies to 13 products