Article ID: 000026028 Content Type: Troubleshooting Last Reviewed: 08/29/2022

White Screen with Stripes After Resuming From Sleep

Environment

-Related threads: https://communities.intel.com/thread/116427 -The problem is sometimes not present when sleep is manually activated -Can be 100 percent of the times Occurring with 6th, 7th and 8th Generation graphics controllers. 

Windows® 10, 64-bit*

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Summary

After waking the system from sleep mode, display shows white screen with colored artifacts.

Description

White screen with colored stripes displays when waking from sleep mode.

Resolution
  1. Update your BIOS.
  2. Make sure you are running driver 15.60.01.4877 or newer. 

Tip: The last 4 digits determine the driver version, if it is greater than .4877 it should contain the fix.

Note

Any user with 6th Generation graphics (Skylake) on Windows 7/8.1 please use driver 15.45.23.4860 or newer

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