How to Solve a Broadcast Issue on the Intel Unite® Hub for HP and Dell while the System Audio is Muted

Documentation

Troubleshooting

000025517

06/23/2018

What am I seeing?

Some systems that are HP and Dell 2 in 1 can no longer play audio to the Intel Unite® hub while the system audio is muted. If the system isn't muted, the audio plays normally.

How to fix it for HP

You may see the issue prior to version 11.39.2168.57.
The fixed version is 11.39.2168.57.

How to fix it for Dell

Impacted driver versions: Realtek v6.0.1.8059
Systems: Latitude 5289 and Latitude 7220

Use a previous version of the audio driver or uninstall the audio driver and use the Microsoft default.