TA-1104: Baseboard Management Controller (BMC) Cannot Detect the Rear Hot-swap Dual Drive Cage

Documentation

Troubleshooting

000020957

09/24/2019

What am I seeing?

The BMC version 01.41.9579 cannot detect the rear hot-swap backplane (dual drive cage A2UREARHSDK).

What are the products that are affected?

R2224WTTYSR, R2312WTTYSR, R2312WTTYS, R2224WTTYS

Is there a workaround?

Customers who urgently need a workaround should contact an Intel representative for a customized package for this particular BMC release.

Why am I seeing it?

This issue is caused by a code change on the BMC firmware to prevent PSOC I2C 0xd4 collision with NVMe drives.

How to fix it.

Download the latest software update package.

Technical Advisory 1104 (PDF) icon
Size: 60 KB
Date: March 2016

Note: PDF files require Adobe Acrobat Reader*.