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Intel® True Scale Switch Products

Warranty, terms, and definitions

Intel® True Scale Switch Products are provided with warranties whose terms and definitions vary by product type. The following table provides an overview of the provided warranties. 

Warranty Type

Items Covered

Term

Phone Support1

Defective Parts Policy

Defective Chassis Policy

Warranty Document

Covered Products

Standard

Intel® True Scale Fabric Switch and DDR Switch 9000 series products and related electronic components

1 year

5X8

2 day Advance Replace2

Return for repair/replace

View

View

Adapter

Intel® True Scale Fabric Host Channel Adapters (HCA)

3 year

5x8

2 day Advance Replace2

N/A

View

View

Cable

Intel® True Scale Fabric cable products

120 day

N/A

Return for credit

N/A

View

View

Mechanical

Intel® True Scale Fabric Switch and DDR Switch 9000 series non-electronic components

90 day

N/A

2 day Advance Replace2

N/A

View

View

Repair

Repaired Intel® True Scale Fabric Switch and DDR Switch 9000 series products and related electronic components

90 day

5x8

2 day Advance Replace2

Return for repair/replace

View

View
Terms & Conditions

1 Phone support times are local time to the installed equipment location.

2 Expected transit time when order is received prior to depot cut-off time. Transportation time may be affected by customs clearance and other factors beyond the control of Intel.